Quote:
Originally Posted by Formulas
I wonder how much human intervention it takes at SS for such a thing in the first place, Seems like a rudimentary software program would suffice it has all your stored information its just a matter of turning on payout after you direct who what when and where....
The days of large Marge at a black phone desk with a card file and #2 pencil have been gone for a real long time
Disputes, out of ordinary questions, i didn't get my payment situations a real person is needed then though
Congrats on getting to the point of return on investment .. its not a entitlement .. it could be argued how much of an investment it really is but its what we got for now
|
You would think that was the case, all just computer input. But that was not the case for me. For me at least, my on-line application was flagged as having missing information. Then it was down the black hole for over 2 1/2 months.. I would check it's progress on-line and all it would say is it was in step 3 of a 4 step process. It would never move. So I called the national number and waited on hold for 5 hours. Finally a human took the call and found my on-line application. They said the agent assigned to my case had a few questions for me but she was in the Pittsburgh SS office and they could not transfer me. They did give me her name, first and last. I called Pittsburgh and waited on hold for just over 2 hours and a woman answered and told me the lady I needed to talk to worked from 6:00 AM to 2:00 PM. After the 2 hours on hold, It was 3:00 PM and she had gone home for the day. The next day, I began calling her direct line at 6:00 AM. I called every 15 minutes for about 1 1/2 hours. Finally she answered the phone. What was the earth shaking question she needed answered that held up my application for 2 1/2 months? She needed to know the city and state and year I was married!! That was all. I told her and a month later my SS payment showed up in my bank account. Without making the personal contact, it would still be sitting on someones computer I guess. BTW, the On-line application did NOT ask any question about where I was married and when! Just damn happy when that little payment shows up now every month.