Dispute the charges with your credit card company
We haven't had any issue with RockAuto, and we've bought a TON of stuff from them.
But you have to remember they are just a broker - they don't really sell you anything.
They're got access to tons of different parts warehouses inventory and just do the electronic part of the sale.
Then the actual seller/shipper packs it up and ships it. And there are a LOT of idiots out there who have zero knowledge about shipping things correctly.
If they're being unreasonable, (and it sounds like they are) I'd just back-charge the sale and tell your credit card company the tank was defective as received.
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