Quote:
Originally Posted by 64speed
Call and talk to them on the phone and voice your frustration. I needed a windshield wiper clip and the shipping was gonna be more than the clip so I told them to stick it in an envelope slap a stamp on it and I would take the risk. They did and I got my clip
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My beef is that the customer should not have to direct them how to package the shipment. There should be someone in the shipping department that understands that a particular item can ship in a smaller container. Possibly they only have boxes and are told that everything ships in a box not matter how small.
I want to say that their customer service reps are really good and my main beef is the shipping costs.
I live about 1.5 hours away from Ames and I have driven there on occasion to pick up larger orders that get an "oversize" shipping cost added over and above the standard costs.