[Ccass]

As far as not getting a call back, did you call once or multiple times? You do realize that there are some extreme challenges that business's like Ames have been dealing with that makes it almost impossible to maintain the same level of customer service you have always been use to.

The question you asked also does not have a simple boiler plate answer. They may have had to reach out to us or go do some research on your application. Combine that with the busiest Spring season in the history of this hobby (everyone is home ordering online), staff working from home, compromised communications, suppliers like us also having limited staff and you should be able to understand that it is possible that you didn't get the service you have normally come to expect.

Not to hijack this thread but did you see that Amazon is still quoting 3 week delivery time on many of their orders as apposed to the next day that many of us are accustomed to?

btw, not all parts are coming from the same source. That was true 20 years ago but now there are 2 and 3 different mfg's for almost everything. In the case of the locks, there's probably 5 or 6 different ways to get a set of locks like that. All with varying qualities. We would know because we're the the company that make those locks for Ames. :)

What year is your vehicle and what part number did you order? I can tell you whether the lock is defective, the wrong sku or whether you got the right lock set in the first place.