I recently had an out-of-stock order with Butler...but with a very different response. After a rather long wait for an Edelbrock water pump, I ask for a refund and indicated I would order one elswhere. Within minutes I had a call from David Butler personally. The very next day my parts were on my door step (overnite air freight) no charge. I also had two seperate calls from sales and shipping that day. It's a small hobbie perhaps but the have treated me really well
Roger Perry
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