[Doug Christie]

Originally Posted by Brian Baker

Doug, a vendor can reserve the right to change their policy at any time, that's their right. Provided the vendor is not in violation of any law, there's nothing the customer can do legally if a vendor tells them they will no longer address their grievances directly and instead directs the customer to a third party mediator. In other words, you can consider the policy "retroactive".

So if the vendor misreprisented themselves, the "forum selection clauses and/or alternate dispute resolution" wouldn't/shouldn't stand?