[DBONES152]

On Friday, I needed to do a front brake job on my GMC van. I started to head for my favorite NAPA store. About half way there, the road was closed due to a bad accident. Rather than going way out of my way, I turned around and headed for home. On the way home I remembered that they just opened a new AutoZone just a few blocks from my house, so I thought I’d give them a try.

I purchased 2 new rotors, a set of pads, 2 bearing seals, and a pack of bearing grease. Got one side done and everything fine. Put the second rotor on, and when I spun it, a portion would rub the anti-lock sensor. I played around a little bit and came to the conclusion that the sensor ring was out of round, and the rotor was defective.

Went back to AutoZone and explained that the rotor was bad and asked for a replacement. They did not have any more rotors in stock and said that I would have go to another store about 7 miles away. However, they said I would be compensated for my trouble, and they would call ahead to the other store and have the rotor waiting for me.

I drove to the other store, and said I was there to pick up the rotor that was called in. Naturally no one called so I explained what was wrong and the man went and got me a new rotor. I told him that I also needed a new seal, since the old one had to be pried out and is not reusable. The man rings up the seal, and I ask if there was any kind of discount as promised by the other store. I’m told that since the rotor is an exchange that there cannot be any type of refund. Then I said, “Why don’t you throw in the $2.99 seal and we’ll call it even, since the only reason I have to buy another seal is because you sold me a defective rotor.” “Sorry, I cannot do that,” was his reply.

Paid for the seal and left, never to return.