[Scott Roberts]

Originally Posted by Tom Vaught

Brian, If John were to really give me some Chit, I would take back the NEW balancer that was replaced free of charge (shipping included) when the used one John owned was lost by the Blower people.

He sent me a USED piece and it was replaced with a new piece vs a similar swap meet special.

Course he COULD have gotten on the internet, called me every name in the book on every Pontiac site in the world, but he did not. He and I worked it out to HIS SATISFACTION AS THE INJURED PARTY. Something that did not happen in this block deal.

JMO

Tom V.

Good to see good cust. service on your end Tom. Thought I might share a cust. satisfaction story as well.




Sold a cust a home generator. Total package job of $17,258 installed. Generator had many many problems over an 14 month period. All of the problems were repair under warrenty at no cost to the cust. but the generator did not give good service or sense of security. I jumped through many many hoops in order to do what the cust. wanted above and beyond the warrenty coverage. Finally the cust decided they wanted the generator replaced and rightfully so. I talked to the factory that made the unit and they didn't want to replace it, they just wanted to continue to repair problems until it ran out of warrenty. I now found myself in the middle but felt a sense of obligation to the cust. sense I was the one that recommended and sold them the unit.


I finally decide to just buy a new generator (cost $12,200) and install it (cost of $2680.00 in labor) all at no cost to the cust. The cust. was now made whole and I continued to fight with the factory over replacing the unit. I finally got staight with the factory on most of the costs. I lost about $6000.00 total on the job but the cust. was happy and the worst thing that can be said about us is there was a problem............................... but they fixed it. That same cust. is responsible for me selling $30,000.00+ worth of work in the end because I took care of them better than most anyone would have.

This little story is not to blow my own horn. Its to let you know I believe in not only talking the talk, but walking the walk as well. Some may say What I did was stupid but can sleep well at night knowing I did the right thing.