[67blackcherry]

Went there yesterday, needed a few minor parts. Two salesmen helping two customers, no one else in the showroom...no greeting, be right with you, NOTHING. Took them 20 minutes to finally help me - no big deal - but the salesman looks at me and says "you need something?" No, I'm a homeless person, saw the store, thought I'd stop in...HERE'S YOUR SIGN!!!

I called today, spoke to one of the sales managers and told him "honestly, 7 times out of 10 I will purchase from back East, cause your customer service is horrible." I worked retail long ago @ a very busy Pro Audio store, I understand a salesman being busy...but all it takes is a simple greeting "hi, be right with you..."

Funny thing is - the sales manager told me "we JUST had a meeting about that, I'm so sorry, etc etc." I want to buy from them, cause they are local, but I would rather give my $$$ to our hosts or Ames.

And DO NOT get me started on the "it takes a week to credit back your credit card even when you cancel the order BEFORE it ships..." nonsense...