Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product.

          
 
 
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Old 03-02-2012, 10:02 AM
F ROCK's Avatar
F ROCK F ROCK is offline
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Join Date: Jun 2003
Location: sicklerville nj 08081
Posts: 1,942
Default talk to a human

pet peeve of mine: this happened to me a bunch of times; mostly OPG and Year One.
you order a part and wait around a month and then call and say " where is my part?".
they say " oh yeah, ...we dont have that part."

THEY HAD NO PROBLEM TAKING YOUR MONEY.
THEY LISTED THE PART IN THE CATOLOG.
YOU HAVE TO CALL AND ASK "WHERE"S MY PART?"

I never use the online ordering just for this reason. cant tell you how many times i've been screwed useing online or mail in.
talk to a human.
find out if they actually have the part IN STOCK before ordering.
DONT FALL FOR "it'll be coming in next week"; if they dont have it, dont order it.
this does happen sometimes at PY.
THIS HAPPENS CONSTANTLY AT OPG.

i waited months for parts from opg. they actually went as far as telling me " we never had that part, i dont know why its in the catalog"
it would be nice if a supplier would call you back and say the part is not available.
"we dont have time for that"- but they have time to take your money.
py is still the best tho.

sorry just venting...


Last edited by F ROCK; 03-02-2012 at 10:09 AM.
 


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