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| Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product. |
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#1
01-06-2015, 11:03 AM
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Defective Item
Originally Posted by Old Goat Racer View Post
I recently ordered an AC condenser for my TA. Shipping was a reasonable $30. But the item has a flaw. So after several emails with PY they told me to ship it back to them for inspection. UPS charged me $51 to ship it back. The box only weighs 22# but UPS charges for the size, 43" long. Billable 52#. PY says they will reimburse me for the shipping if the item is deemed flawed. If they agree, I think PY will be in the RED on this one? We'll see. If it cost $30 to ship it to you and $51 to ship it back, something is not right. Did you give it to UPS or to a UPS 'store' or Mail Boxes etc? These places charge a premium to handle your package. Old Goat Racer, if you want to update the results of this issue, I suggest starting a new topic. We've both kind of Jacked this thread. :( __________________ Item is on its way, UPS. Should be there on 1/08/14
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