[1965gp]

Terrible service. Absolutely terrible.

I placed an order about two weeks ago. Took longer than normal but I figured they might be short staffed and we did have the storm. Still haven’t seen anything so I called yesterday. Sat on hold for about 15 min I guess before it hung up on me.

I called back today and they told me the order never left and they didn’t know why. I said that’s fine, these things happen I just needed them to second day it (I did not ask for next day) because the car is taking up a spot in my buddies shop and I need to get it out of there. They say no problem.

They also said they were not open yesterday- maybe put that on the voicemail next time so your customers don’t waste their time.

They call me back and say that the second day shipment was going to be $240 and they were willing to cover $100 of it. Now I have already spent $100 in shipping that was never used. So they want me to cover the difference.

I don’t know if I am paying $40 or $140 (I think $40) but I shouldn’t be paying anything since it was their fault the order did not ship two weeks ago even when I paid their oversize shipping fee (twice! They charge it per item).

So I told the customer service rep that I have been buying from Ames since high school. They get 90% of my business. That’s 32 years of loyalty. I asked what my average order was and she said it was about $500, maybe $1000. So I asked her if she was willing to lose a customer of 32 years for less than 10% of one of my orders. She said yes that’s what they were doing so here we are…..

Guess I will start looking at other vendors.