[02Hawk]

I think you are being a little unfair, because you can't get gratification immeadiatly. If they had agreed to charging more and the courier screwed up (which they do every day) and your order took an extra day you would be screaming.
Thats why they refuse. Been there done that and have the sore ear. I operate a service business and I refuse to have customers shorten the timeline in order to get their service first as I end up delaying other customers who are patient and having to deal with an upset customer who runs to their computer to slag the business. Most businesses do not need customers like you. ..... had to vent

[ksgto]

What's unfair is they just flat refused to send it overnight. If I wanted the parts I had to wait for the normal groung shipment time. I work with companies and customers every day also. But just flat out NO is not right.We where only talking about 4 nuts they could have mailed it.

[jcruz]

I gotta go with ksgto on this one -- I can't imagine why Ames or anyone else wouldn't ship something next day. :confused: Even if the delivery screwed up 50% of the time, they could simply explain that to the customer. Besides the risk of late delivery, what other reason could Ames possibly have? I can't think of any.....

[marauder]

I've had real good luck with Ames although I've never needed anything overnighted. Seems strange that they couldn't acommodate you on that unless they already had the order out the door on a ground shipment. :confused:


I have had Summit Racing overnight me a few things, those people seems to have it together!

[Rugratman]

Maybe it was late in the day? I think they ship pretty fast, and they are alway's straight up front with you.

You should be mad if they told you they would ship overnite, and then didn't.
But to tell you upfront, it's just their policy. Did you try the Paddock, or OPG, or Year One, NPD ?
I alway's start here too, but if it was the only place that had it, your kinda stuck.
Sorry you didn't get your part, I have been there too, and needed a small $5.00 part on a friday before a show or something. My opinion, But I would not trust OPG to send anything on time, but it's worth a shot if you are desperate.

Ames is a good supplier, quality stuff, and will treat you right. Good to know about overnighting though, but I won't hold it against them if that is the policy.
Maybe money does talk....;)