[pont406]

Originally Posted by johnsma22

I already know the answer to that, but I need to rant! I haven't ordered from Jegs for years because of all the consistent screw ups I endured the last time I did business with them. Well, stupid me thought that just maybe they can get this one small order right. Just a few parts that Summit didn't have and my local speed shop was way over-priced on.

I placed the order on Tuesday afternoon. Asked for overnight to have it for Thursday (July 4th holiday). The "sales person" quoted me the price with overnight shipping, but said I needed to remove some chemicals from the order if I wanted it overnight because they couldn't send the chemicals by air.

OK, I said, remove the chemicals from the order. This morning I see that the dumb beotch did in fact remove the chemicals from my order, but neglected to include the overnight shipping and sent the order ground freight! I had a couple of friends who were able to adjust their busy schedules to help me with this project today, but with no parts that's not going to happen!

I just can't believe after all these years of not using Jegs, and deciding to give them another chance, they still can't get it right!!! Oh well, I should have known better. NEVER AGAIN WILL I ORDER FROM JEGS!!! End rant.

I've never had a problem with Jeg's (or Summit) most of the time i get my stuff the next day if I order before noon, (Indiana) this might tick you off, but if you were hoping to get your project done on the 4th, you should have order a day or two earlier than you did. JMHO.

[johnsma22]

Originally Posted by pont406

...this might tick you off, but if you were hoping to get your project done on the 4th, you should have order a day or two earlier than you did. JMHO.

I didn't plan on doing this project on the 4th. I planned on doing it today (the 5th). Sometimes opportunities arise (like friends committing their time) that you have to take advantage of and act quickly. That's why I ordered the parts on the 3rd for an overnight delivery. Knowing that they could not deliver on the 4th, overnight should have gotten them here today. And they would have been here today if the person I ordered them from didn't have their head up their pooper!

She specifically told me if I wanted them overnighted I needed to remove some chemicals that could not go by air. I did, and she didn't!

I just found it ironic that I stopped doing business with Jegs years ago because of problems like this, decided to give them another chance, and they screwed this one up too! Oh well, live and learn, again!

I've placed literally 100+ orders with Summit without one screwup. Now that's some track record. They just didn't have the item I was looking for.

[pont406]

Did you try Summit's website?, you can find alot of thing not listed in the catalog there. I must say Summit's website is better than Jeg's, lets you know if they have the part in stock by shipping date, easier to use! find it on the website, call and order it has worked well for me.

[Ron Landis]

Originally Posted by johnsma22

I didn't plan on doing this project on the 4th. I planned on doing it today (the 5th). Sometimes opportunities arise (like friends committing their time) that you have to take advantage of and act quickly. That's why I ordered the parts on the 3rd for an overnight delivery. Knowing that they could not deliver on the 4th, overnight should have gotten them here today. And they would have been here today if the person I ordered them from didn't have their head up their pooper!

She specifically told me if I wanted them overnighted I needed to remove some chemicals that could not go by air. I did, and she didn't!

I just found it ironic that I stopped doing business with Jegs years ago because of problems like this, decided to give them another chance, and they screwed this one up too! Oh well, live and learn, again!

I've placed literally 100+ orders with Summit without one screwup. Now that's some track record. They just didn't have the item I was looking for.

I see what happened. Once you have a HazMat item on the screen...you must run back thru all five screens used when placing orders TWICE. Once to remove the item...once more to remove the 999 line which has the ORDM HazMat indicator on it. Otherwise...the computer still recognizes the order as a HazMat and will not go air. Not an excuse...merely an explanation. Ron

[Ron Landis]

I must let it be known that I do NOT represent Jeg's High Performance in ANY official capacity on these boards, and have been chastised by Jeg's for doing so after a "complaint" from a "fellow" board member here concerning my opinion of their products and services. As I explained to my supervisors...the "jegstek" monniker simply states my job description. I have NEVER used the Jeg's name or logo to represent myself or my opinions. I have no standing with the company as a representative other than as a sales/tech person and only when "on the clock." Any input here is based on my first-hand knowledge from personal experiences. I offered it to help others avoid problems, but can no longer offer that service as long as I remain in Jeg's employ. I'll offer further details when I am at liberty to do so. Thanx. Ron

[johnsma22]

Originally Posted by jegstek

I see what happened. Once you have a HazMat item on the screen...you must run back thru all five screens used when placing orders TWICE. Once to remove the item...once more to remove the 999 line which has the ORDM HazMat indicator on it. Otherwise...the computer still recognizes the order as a HazMat and will not go air. Not an excuse...merely an explanation. Ron

Thanks for the clarification Ron. I had a feeling it was something like that because the rep was so certain that I would receive the order on the 5th if I removed the Gasgacinch from the order.

Everything worked out fine in the end. The only reason I posted this in the first place was because it had been many years since I ordered from Jegs, and that order was a disaster, I'll spare you the details. Then I place this one years later and the same result. I actually had to laugh.

I must admit though, contrary to what I said in my original post, that I would never use them again, the necessity arose to go back on my word. I ordered something from Jegs that I couldn't find elsewhere and it was on my door step by 10:00 am the next morning. I'm not too proud to admit that I may have overreacted. :D

It's too bad that one turd here on the board put and end to you giving out your expert advice. He must be so proud of himself.

[Ron Landis]

Originally Posted by pont406

I've never had a problem with Jeg's (or Summit) most of the time i get my stuff the next day if I order before noon, (Indiana) this might tick you off, but if you were hoping to get your project done on the 4th, you should have order a day or two earlier than you did. JMHO.

ANY order out of the area gets FREE two day air...guaranteed. Only problem...FedEx was NOT delivering on the Fourth...or on Christmas...or on Thanksgiving. I don't care where you ordered from...not gonna happen. Salesperson was wrong for telling you they would...if, in fact she did. Sorry you feel that Jeg's is at fault, but a reality check will prove otherwise. Good luck in getting other companies to dictate Fed Ex's schedules. Jeg's sends out @ 3k to 5k packages a day and even ships directly to the racetrack in an effort to better serve the racers. Like they say...can't please 'em all, I guess. Take care. Ron