[screamingchief]

Originally Posted by Rugratman

Maybe BG should offer a " Rebuild service ". Instead of a " resealing service "
They are rebuilt, no matter what....Flat rate.
Then, you get what you pay for, and there are no surprises. I would think that if someone is thinking $25.00 or whatever cost, then they get a higher quote, it will rub them the wrong way.
Just a suggestion.

Maybe,just maybe when they mention prices,they should mention the prices for ALL the given service possibillities,up to,and including the price of full pump replacement,instead of just quoting the single lowest priced possibillity,some would say that practice is slightly misleading.

If I were them,I would have a seperate section on the website with all this information plainly stated for all customers to reference,then when on the web the Tech @ BG guy can just hyperlink any customers with those questions to that web page,then there would be no possible way for the customer to confuse where he may or may not stand on this,but that would be too simple a solution now would'nt it???

:doh:

Like I said over @ YB.com,they need a few "common sense" type folks around that joint.

Someone with fresh ways of looking at old problems.

:cool:

[RAJ7395]

For the benefit of everyone out there running this pump setup, what did BG determine was the root cause of the pump damage?

Debris ingestion (ie, Filter not fine enough, threads pulled out and got chewed up)?
Pitting? (AKA, Cavitation damage)
Gauling?
Bearings?
Running dry?
Discharge pressure setting to high?
Inlet pressure to low?
Fuel?
Heat?
Structural??
Design?

PS-If I was BG, I would be pro-actively compiling historical data on all my component
failures, use the data to highlight design "opportunities", and implement changes that truely effect reliability.

To get the data, I'd setup a page on the BG website for customers to document and report issues (capture part numbers, issues, symptoms, application, etc.). This would help take the he said/she said stuff out of the picture and focus on the facts.