[BruceWilkie]

They changed the bonding process to address a failure they found, thats great going forward. However with that said it does not properly address the product thats out there that has suspect bonding. SFI balancer is a safety item that should survive far beyond the rpm limits of a Pontiac. If someone broke a crank and drove over the mess they "could" get killed. If someone was winging the throttle testing something underhood and it fails it "could" send a piece of shrapnel(whether from the balancer itself or a piece it takes out)flying again possibly resulting in injury or death.

Interesting that very early assemblies are out there doing fine then some start failing. The manufacturer "should" be able to identify the suspect batch and SHOULD make things right. Warranty or no warranty. It is a safety issue. It shouldnt be a business ethics/moral question.

From my own 30+ year experience in customer service related field I know losing one customer from a satisfaction issue can and usually results in the loss of 10 or more new customers and possibly loss of existing customers that have no issues but "heard things" and are reluctant to chose you for their next purchase.

Lose your reputation and you will eventually lose your business. You can protect your reputation by doing the right thing or you can abuse the legal system to silence those that have just cause to say things that hurt your reputation. Truth and consideration prevails in the long run.

[quicksilver97ta]

How can you tell if you have one with the new bonding process vs. the old bonding process?

[70 Lemans]

Originally Posted by quicksilver97ta

How can you tell if you have one with the new bonding process vs. the old bonding process?

Email from Jim,

On the back face of the damper is a date stamp. I can't' remember exactly how it is presented but if it is all numbers, then it is the older version before we changed the bonding procedure and you will need to send it back and I will send you a new one. If the date code is numbers and letters (or maybe just one letter) then it is the later version with the improved bonding.


Regards - Jim Davis

[quicksilver97ta]

Good to know. Thanks 70.

[Me Notyou]

Originally Posted by 70 Lemans

Email from Jim,

On the back face of the damper is a date stamp. I can't' remember exactly how it is presented but if it is all numbers, then it is the older version before we changed the bonding procedure and you will need to send it back and I will send you a new one. If the date code is numbers and letters (or maybe just one letter) then it is the later version with the improved bonding.


Regards - Jim Davis

They should send out that information to everybody who bought one of those dampers or to every seller of them and have them then contact those people who bought them. That way they get the bad ones.

[BruceWilkie]

Originally Posted by Me Notyou

They should send out that information to everybody who bought one of those dampers or to every seller of them and have them then contact those people who bought them. That way they get the bad ones.

Exactly my point.

[79TA455STROKED]

Originally Posted by 70 Lemans

Email from Jim,

On the back face of the damper is a date stamp. I can't' remember exactly how it is presented but if it is all numbers, then it is the older version before we changed the bonding procedure and you will need to send it back and I will send you a new one. If the date code is numbers and letters (or maybe just one letter) then it is the later version with the improved bonding.


Regards - Jim Davis

Jim,i just looked at mine.I bought it through Butler and its the sfi one.
The date on back is 01 20 2005 and has a sfi number of a357784.
Although i have not had a problem yet with it,i understand it is part of the old batch you are having a problem with.
I do not have alot of time on this motor,just got it together with new combo,old combo had 1900 miles.
I would like to exchange it for the newer improved damper before having a problem,i have LOTS of money in this motor.
Is this possible?
Thanks Jim!