[Scarebird]

I am actually amazed Summit is able to get out what they do now given our supply chain issues. Companies from as small as us to gorillas like Summit have been experiencing orders up 4 fold compared to pre-Covid.

My guess is to handle this issue Summit has shifted their tech people to handling phone orders; you have more experienced people and can do this task remotely - reducing the chance of spread. We stopped doing tech by phone years ago as it is a huge time waster and suspended phone orders as we have as much as we can handle now just online.

[TAKerry]

Originally Posted by Scarebird

I am actually amazed Summit is able to get out what they do now given our supply chain issues. Companies from as small as us to gorillas like Summit have been experiencing orders up 4 fold compared to pre-Covid.

My guess is to handle this issue Summit has shifted their tech people to handling phone orders; you have more experienced people and can do this task remotely - reducing the chance of spread. We stopped doing tech by phone years ago as it is a huge time waster and suspended phone orders as we have as much as we can handle now just online.

I would imagine this is a large part of the problem. From what I have seen on other forums, auctions, local shops etc. I think Covid gave the auto a hobby a big boost. Lots of people with nothing better to do than work on their cars. Then the govt starts handing out money arbitrarily so there is a boost to the expense account. Coupled with real stores shutting down. They are probably just overwhelmed. I know the last 10 months have been busier for me than the any time period in the previous 5 years.

[TAKerry]

Sounds like after how you described the packaging or lack of on the first order for an hour drive I would have went to pick up the second one. I have driven further for less.

[Formulajones]

If you're busy on the floor with paying customers that are in person, that comes first before the phone. That's pretty much how it works at any store I've been in. They'll answer calls but you'll immediately be put on hold while they deal with the line of paying customers at the counter, and that's how it should be. Every time I've been in Summit, they were pretty busy on the floor.

I don't have any problem with Summit, other than I've noticed a lot of items are out of stock that usually aren't. But that's the case with most places these days anyway.