[dataway]

Unfortunately I think the days of corporate loyalty to customers are over. I have zero expectations that State Farm gives a hoot about my 40 years of patronage, or any other company I have a long term relationship with. I think they have learned that from a cost benefit analysis that expending resources to satisfy a few customers just isn't worth it, unlike a few decades ago when the actual corporate honor or reputation might have been a factor.

Much the same in modern corporate/employee relationships ... they just don't care if you've been there 30 years. In fact they consider you a liability if you've been there that long. It's a different world now, more dog eat dog than ever. Glad I'm no longer part of that. Lots of reasons for it, most of them not nefarious, technology has changed a lot of things.

[unruhjonny]

Originally Posted by dataway

Unfortunately I think the days of corporate loyalty to customers are over. I have zero expectations that State Farm gives a hoot about my 40 years of patronage...

I am only speaking up because you mention State Farm;
I liked state farm, and I liked my agent;
I figured I wasn't getting great rates from them, and I was a client of just over twenty years;
I figured I wasn't getting any sort of preffered rate when I found that my 1991 Grand Am was classified as a "sports car" (and getting a bump in premium accordingly) just because it was a two door vehicle;
I again was shocked at the rate I was to be charged after I bought my Cobalt;
When I showed my agent the comparable rates a couple years later (I was astonished how much of a discount I could get from their rates), he just shrugged his shoulders and walked out of the office (he normally had an employee in the common area deal with me) - that was the end of that.

Banks, insurance companies, no matter they all see you as a means to money - and nothing more;
Unfortunately these companied do NOT care about you, or your patronage.