[Shiny]

Originally Posted by dataway

...If that set had been bought from an authorized retailer and returned it probably would have ended up back at the CompCams distributor and examined, bad parts destroyed, good parts used in other sets.

This sounds reasonable. Someone like Jegs or a Comp distributor may agree to inspect, sort, and re-package. Or maybe they agree to ship back to Comp's factory. But I don't see Amazon doing either of these. Would be great to know the model.

At Amazon the whole thing gets sold again, and again, and again, with a huge impact on the CompCams reputation, sold at a place like Jegs it would be taken out of circulation at the first return.

I'm skeptical about this. Amazon asks why the product is being returned and whether the original packaging has been opened. They know the product is defective and is why they are being returned. They get the parts back, scan them, and they are easily flagged as defective. I can't see them having any incentive to repeat that. I don't expect Amazon accepts significant return risk for any company. They might agree to eat some small portion that still lets them make plenty, but I expect the contract with Comp doesn't have Amazon eating the full cost of these parts. Clearly I'm guessing and again, would be great to know the details of the contractual agreement on this!

At the least CompCams should make it very obvious on their corporate website that they do not warranty items sold at places like Amazon ...but how many people are going to check the corp website for that policy before buying on Amazon?

Yup!

While both Amazon and Comp have their customers covered financially by whatever business agreement they have, the lack of communication about the manufacturer's warranty is, IMO, chicken. They both know it, yet neither chooses to spell it out. Win-win for them both, not a disaster for customers (at least for out of box defects), but not a loyalty-builder for either one of them.

In this case, the defect was visually inspectable and mrennie did great catching it! Imagine if the defect had been a bad bearing or some machining issue that caused an early fail. Now that would really be upsetting....!!!!!

I totally agree with FrankieT/A. Bad way to do business if you are selling based on brand reputation.

I think I'll ask Amazon about the warranty and see how it plays out.

Mike

[242177P]

Originally Posted by Shiny

They get the parts back, scan them, and they are easily flagged as defective.

https://www.aboutamazon.com/news/ret...amazon-returns

[Shiny]

Originally Posted by 242177P

https://www.aboutamazon.com/news/ret...amazon-returns

You think they would inspect these rockers and re-sell them?

Uggghhhh if that's true.

I hope they would send them back to Comp... but I am probably naive.

All I know is they have an opportunity to know they are defective by the buyer's communication and if they choose to ignore it, I guess they are free to do that.