Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product.

          
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Old 10-22-2025, 06:53 PM
nytrainer's Avatar
nytrainer nytrainer is offline
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Default Ames purchase A-1

Ordered a dozen or so parts yesterday afternoon using online ordering. Got an email right away to alert me that one item on back order. A couple of emails back and forth with Donovan (beyond excellent customer service) were immediately responded to and I decided to pick up back ordered part in the future at an event Ames will attend.
Best part is that the parts ordered yesterday afternoon arrived at my door in less than 24 hours. Wow!

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Old 10-23-2025, 08:13 AM
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AMES-TECH AMES-TECH is offline
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Default

Quote:
Originally Posted by nytrainer View Post
Ordered a dozen or so parts yesterday afternoon using online ordering. Got an email right away to alert me that one item on back order. A couple of emails back and forth with Donovan (beyond excellent customer service) were immediately responded to and I decided to pick up back ordered part in the future at an event Ames will attend.
Best part is that the parts ordered yesterday afternoon arrived at my door in less than 24 hours. Wow!
Thank you for the great feedback! I'm glad to hear we're on top of it. I'll make sure to pass the thanks on to Donovan!

Kyler @ Ames

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Old 10-23-2025, 08:45 AM
propuckstopper propuckstopper is offline
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Default Very Good!

I would agree that Ames is very good. I have been dealing with them for 30 or more years now. Their service and quality is always excellent. We are lucky to have them in this hobby.

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