[mgarblik]

You have experienced the advantage of buying from a vendor, multiple times over a period of years. If you were a first time customer, or one who spent little, and returned lots of items, you may not have received the royal treatment. I don't know that for a fact, but many businesses work that way. In the flash of a couple key strokes, they can look at your entire customer history. Then make a decision, how to handle it. I get the same treatment with NAPA, Wrong part, defective part, installed part, no hassle and no problem. Because I am in there every day buying parts.