FAQ |
Members List |
Social Groups |
Calendar |
Search |
Today's Posts |
|
Pontiac Business Entities Exchange Sources, Compliments and Grievances in regard to Pontiac parts or services rendered by an individual or business. |
Reply |
|
Thread Tools | Display Modes |
#61
|
|||
|
|||
Quote:
02-29-2008, 09:44 PM Pontiac462 Chief Ponti-yacker Join Date: Jan 2001 Location: Shady Side, Md. Posts: 763 -------------------------------------------------------------------------------- . Each has lasted just over a year. __________________ The only thing better than being blown, is being blown TWICE!!!
__________________
Thank you, Technical Support Barry Grant, Inc. BG Fuel System, Demon Carburetors, Nitrous Works, Rush Filters www.barrygrant.com |
#62
|
||||
|
||||
We haven't had this much activity here since the last butter block thread.
__________________
LIFT HEAVY, LIFE IS TOO SHORT TO BE SMALL! |
#63
|
||||
|
||||
Did you mean Butter Bean?
:popcorn: |
#64
|
|||
|
|||
Steve400 Excellent you made me laugh out loud........................... |
#65
|
||||
|
||||
Quote:
Adam, Adam, Adam...... 1) Both pumps were "just over a year old" when I replied to the thread.....but both were already leaking BEFORE the year was up. I just hadn't sent either one back for repair. It doesn't matter cause I wasn't trying to get it repaired under warranty, I just wanted to get it repaired. 2) I was given an estimate up front...$25 from you!!! Then Was told $105 from Jeff. Then had discussions and "gave in" just because I wasn't gonna pay $20 shipping it to you and $20 for you to ship it back to me unrepaired. You had me over a barrel and I felt like it was my only option. True, I could have had you send it back unrepaired but why waste $40 and haver the same junk I had before. 3) See above for my same reply 4) Right. Why would I post BEFORE the pump was sent back? I was giving you guys the opportunity to make it right BEFORE I posted my dealings with you. You chose not to stand by your comment. I chose to let people know. 5) True. You are right. Yep. And???????? What's your point? I never tried to hide it. My comment about you guys not knowing anything about it's history was a fact. You guys quted $25 and then $105 to me BEFORE you knew I was a second owner. How would you know otherwise? I didn't say it to anyone until Jef told me the price. This doesn't really matter in the big scheme of things anyway. 6) The post DID NOT SAY "if ALL it needs is a seal kit". Here it is UNEDITED: Quote: Originally Posted by Pontiac462 Not a knock on BG directly. I have just had bad experiences in the past when I have sent items back to the manufacturer to be repaired. I sent 3 MSD units back for repair. They said it would be 1-2 weeks. 3 weeks later I check on them and they can't find one of the units. After a big fiasco they ended up giving me a new unit but it was a bad experience. I sent a converter back to be tightened up. Same thing.....lost the converter. 4 weeks and too many phone calls. It's just a hassle. That's why if I can do something myself, I prefer to do that. I rebuilt Holley blue pumps all the time for myself and others. Never had an issue. For $75 I didn't expect much from those pumps but they did well for the money. When I pay $300+ for a pump, I expect more. I haven't had good results from either BG280 pump I've bought. Each has lasted just over a year. I bought the second one just because I didn't want to send the first one back to get repaired. Now I have two leaking pumps. Why would I send them back and pay $75-150 for each to be repaired plus shipping and have them last a year again? Just doesn't make sense. I'll be switching to something else. If it is just a leak it runs 25.00 to reseal them plus the shipping. __________________ Thank you, Technical Support Barry Grant, Inc. BG Fuel System, Demon Carburetors, Nitrous Works, Rush Filters ------------------------------------------------------------------------------- It was JUST a leak. THE PUMP THAT WAS RETURNED WAS USED FOR DRAG RACING ONLY!!!!!!!!!!!!! WHAT PART OF THAT DON'T YOU UNDERSTAND?????? I know that the pump that is on the car is not being used properly. I know that. I understand. Point taken. Got it. Now YOU need to get the point of YOU said $25 to fix the leak. |
#66
|
||||
|
||||
Quote:
I was done with all this......right up until you posted the same LIE about $25 to fix a pump again!!!!! You can choose to twist this however you want. I won't deal with Barry Grant for ANYTHING EVER AGAIN. I hope everyone else uses caution when dealing with Barry Grant. You have come on here and other forums to "straighten out issues" and that is admirable. Personally I think you are trying to put a band-aid on a hemorrage. You have seen the replies on other "racer" boards and I'm not the only one with issues. This board is more or less a mix of street/show and bracket racers. The marketshare that Barry Grant has in fuel pumps has dropped DRASTICALLY. That is why you guys cleared house. Good luck maintaining the balance of customers you have. Have a nice day. |
#67
|
|||
|
|||
Bill, We are not just going to patch it up and send it back with just a seal when you thought it was just a leak. We had no reason to put parts in it that it didn't need and I think the customer mentality of well just put a seal in it and it will be fine has already been covered in this thread . You are the one wanting to twist words but I think everyone else that has read both the threads on here fully understand if it needs more it costs more....simple principle Bill.
Bill, the first call from Scott's friend was on speaker and both Scott and myself heard what you said about him and I was there when Scott called you as well and heard him tell you several times what he was told you said and you kept denying it. Scott's friend has no dog in this fight so I see no reason for him to lie about it. Now in one of your other posts you like to throw around the word ASSume a lot but look who is doing it now when you speak of why we cleaned house. Please have your facts right as I dont go posting slanderous stuff about the industrial company you work for. Barry cleaned house in the tech department because it got to the point where there was very little customer service. Customers were not getting their calls returned,emails were not being answered,tech support lines were tied up for 30-45 minutes at a time and longer because the only part of the department was taking calls and customers parts were laying around and not being looked at on a timely basis.We have worked hard to correct these issues and improve daily which was evidenced by the fact that Barry himself worked an event this weekend with thousands and only had 5 or 6 people come up with issues and most of them occured a year ago or longer.You mention the racer board but fuel pumps are only a small part of our business compared to the carburetor and induction packages and that is just one board. We have good rapport on most of the boards we post on and on those we dont will still continue to help those we can.
__________________
Thank you, Technical Support Barry Grant, Inc. BG Fuel System, Demon Carburetors, Nitrous Works, Rush Filters www.barrygrant.com Last edited by Tech @ BG; 07-25-2008 at 11:36 PM. |
#68
|
|||
|
|||
Bill, please dont add words when you post something I supposedly said as I have only directly cut and posted your direct statements . Nowhere do I use the words "seal kit" as we do not offer a kit. The pump gets resealed . My exact words as seen in the unedited post you quoted are ..."If it is just a leak it runs 25.00 to reseal them plus the shipping.
__________________" once again we see the if it is JUST a leak but it wasn't. I'm done if you are but the decision is yours. If you want to continue I'll be glad to get Scott to post on Monday when I am back at work as I was present for both calls.
__________________
Thank you, Technical Support Barry Grant, Inc. BG Fuel System, Demon Carburetors, Nitrous Works, Rush Filters www.barrygrant.com |
#69
|
||||
|
||||
Quote:
in your mind, you heard what you wanted to hear. by your own post, here's what was written. note the key words are underlined and bolded in red. you can't re-arrange the words or paraphrase it to suit your wishes, it's meaning is very clear. |
#70
|
||||
|
||||
It may be time to offer customers basic "rebuild" and/or seal kits for these pumps. If you have really high numbers of them out there, the parts sales alone will be worth the effort.
Of course there are always concerns with untrained folks rebuilding these sorts of things, but there really are some pretty sharp folks out there, and fuel pumps are a relatively simple/basic item without a lot of moving parts. Having to send them back for a seal leak takes many race cars out of service. Not everyone can affort one or two back-up fuel pumps in the tool box. Just something to consider?......Cliff
__________________
If you can read this, thank a teacher. If you can read this in English, thank a Veteran! https://cliffshighperformance.com/ 73 Ventura, SOLD 455, 3740lbs, 11.30's at 120mph, 1977 Pontiac Q-jet, HO intake, HEI, 10" converter, 3.42 gears, DOT's, 7.20's at 96mph and still WAY under the roll bar rule. Best ET to date 7.18 at 97MPH (1/8th mile), |
#71
|
||||
|
||||
Cliff. I think Barry answered your questions on this link. I can't copy it because it's an in your face statement. But basically lays it on the line. Have to agree with him on most of what he says.
Here's what happens when you send a customer a seal kit. They install it and then fire it up. 10 minutes later it locks & burns up and BG is to blame because now they spent money for a seal and the pump is fubar'd. If they woulda sent it to him they coulda checked it out, fixed it before the damage was done. http://www.yellowbullet.com/forum/sh...ad.php?t=68154 Last edited by PONTIAC DUDE; 07-28-2008 at 02:23 PM. |
#72
|
||||
|
||||
Pretty lengthy read, sounds like someone pushed the right button(s), and got quite a response out of him. Sounds a lot like some guy that used to visit these boards, if ya know who I mean?
In any case, guess we woln't be seeing any seal kits marketed anytime soon! It may be time to train a few of us as depot level service facilities...hint, hint. I can rebuild the most complex automatic transmission(s) currently in service, pretty sure a fuel pump rebuild would be within reach. I would imagine that this may be a case of the few making it bad for the many. Most of the crowd I race with are probably better at rebuilding alternators, starters, transmissions, engines and fuel pumps than most trained technicians. In Barry's defense, I know just as many folks who if you give them a bowling ball, and lock them up in a room for an hour, they will either have sex with it or break it!!!!.....Cliff
__________________
If you can read this, thank a teacher. If you can read this in English, thank a Veteran! https://cliffshighperformance.com/ 73 Ventura, SOLD 455, 3740lbs, 11.30's at 120mph, 1977 Pontiac Q-jet, HO intake, HEI, 10" converter, 3.42 gears, DOT's, 7.20's at 96mph and still WAY under the roll bar rule. Best ET to date 7.18 at 97MPH (1/8th mile), |
#73
|
|||
|
|||
If BG had just put the seal in the pump and returned it, then it quit working the customer would have been ticked, From what I read they did just what they should have when they recieved the pump back, inspected it and contacted the owner with an estimate of the repair cost. BG did the right thing.
|
#74
|
|||
|
|||
I was going to stay out of this thread as I've not done business With B/G for years.
I will say their Cusstomer service,or lack thereof is why I don't / won't. It must've improved some for a rep to post here tho. In Keefer's link, that attitude is what both I and my customer experienced first hand. Mike Mike
__________________
so many pontiacs, so little time.................. moderator is a glorified word for an unappreciated prick.................. "Only two things are infinite, the universe and human stupidity, and I'm not sure about the former." --Albert Einstein "There is no such thing as a good tax." "We contend that for a nation to tax itself into prosperity is like a man standing in a bucket and trying to lift himself up by the handle." - Winston Churchill |
#75
|
|||
|
|||
Quote:
MIke
__________________
so many pontiacs, so little time.................. moderator is a glorified word for an unappreciated prick.................. "Only two things are infinite, the universe and human stupidity, and I'm not sure about the former." --Albert Einstein "There is no such thing as a good tax." "We contend that for a nation to tax itself into prosperity is like a man standing in a bucket and trying to lift himself up by the handle." - Winston Churchill |
#76
|
||||
|
||||
Mods pls. lock this thread...........
Both sides' positions have been thoroughly presented and an important aftermarket vendor's reputation is @ stake over $80 :rolleyes:.
Les
__________________
Les Iden ---------------------------- '65 Buick Sport Wagon Custom, 340, T350, 3:23 '66 GTO Post/468, 700R4, 3.31 (Mike's as of 9-16) '68 Grand Prix/455, dual AFBs, T400, 2:93 posi (sold) '72 TA tribute/461, T400, 3.08, (Russ's as of 9-16) '97 Mitsubishi Eclipse Spyder Turbo, Konis, 5 speed '09 Torrent GXP, nav, Sun & Sound pkg., Bilsteins |
#77
|
||||
|
||||
BG did the right thing. Customer is not always right.
__________________
Due to the current economic conditions...the light at the end of the tunnel has been turned off. Meet you at the finish line.....don't be late! |
#78
|
||||
|
||||
Quote:
Depending on who they are?
__________________
John Wallace - johnta1 Pontiac Power RULES !!! www.wallaceracing.com Winner of Top Class at Pontiac Nationals, 2004 Cordova Winner of Quick 16 At Ames 2004 Pontiac Tripower Nats KRE's MR-1 - 1st 5 second Pontiac block ever! "Every man has a right to his own opinion, but no man has a right to be wrong in his facts." "People demand freedom of speech to make up for the freedom of thought which they avoid." – Socrates |
#79
|
||||
|
||||
I don't know about everyone else but ... unless I know one of the parties directly involved in one of these threads I usually reserve judgment on who is really at fault. I do think businesses in this industry probably put up with more crap than most other businesses. You can really drag a company's name through the mud on a message board.
|
#80
|
||||
|
||||
But they took care of it didn't they ????????? and even cut costs out of warranty.
I didn't see a response from BG to the effect of............... Not my problem. |
Reply |
|
|