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#1
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This is a rant. Lunati Poor Customer Service
Am I the only one who gets disconnected when using Lunatipower.com chat function? It appears to me if you ask too hard of a question and they don't know you get disconnected. How dare they shout at me in cap letters. I was disconnected by two different agents. They can kiss my behind.
It's like those sobs have better things to do than answer customer questions. I will never buy their fecal products again. Same goes with recommendations they will never get one from me.
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#2
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screen shots?
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-Jason 1969 Pontiac Firebird |
#3
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They do not stand behind their roller lifters.
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#4
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I'm having a less than delightful experience with a vendor that has been months behind in fulfillment and when checking, keep lying that it's either being shipped that day or never return the phone call. Why lie?
It's hard to keep crediting it all to COVID-related challenges...
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1970 GTO (Granada Gold) - 400 / TH400 |
#5
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Crower reps are the best
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The Following User Says Thank You to 68WarDog For This Useful Post: | ||
#6
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I suspect that there are a number of peeps on this board that know as much & more than them.
Why not try here?
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"At no time did we exceed 175 mph.” Dan Gurney's truthful response to his and Brock Yate's winning of the first ever Cannonball Baker Sea-to-Shining Sea... Still have my 1st Firebird 7th Firebird 57 Starchief |
#7
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https://www.bulletcams.com/
UltraDyne lobes. Talk with Tom Goolsby who worked with Harold at UltraDyne for 21 years. .
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'70 TA / 505 cid / same engine but revised ( previous best 10.63 at 127.05 ) Old information here: http://www.hotrod.com/articles/0712p...tiac-trans-am/ Sponsor of the world's fastest Pontiac powered Ford Fairmont (engine) 5.14 at 140 mph (1/8 mile) , true 10.5 tire, stock type suspension https://www.youtube.com/watch?v=qDoJnIP3HgE |
The Following User Says Thank You to Steve C. For This Useful Post: | ||
#8
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Lunati Chat function?? What the hell is that?
Why not just pick up the phone and call them.....Much easier You may still come away with the same conclusion but at least you take a lot of other variables out of the equation. And yes, I've been dealing with a few vendors lately that are late filling orders and every single one blames it on this Covid BS. It's probably going to continue on until the government, and the states, just stop with all this mandate nonsense and get things back to the way they should be. Until then, be prepared for long waits and lots of excuses. |
#9
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Quote:
Both you as the company representative and the customer on the other end are imparting your own internal dialogue on how you're interpreting what each other is saying and how it's being said. There's a ton of human element that is left out and what can seem like arrogance, ineptitude, poor manners and ultimately "poor service" may simply be a breakdown of communication that may not have occurred on the phone. When in doubt, pick up that phone.
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-Jason 1969 Pontiac Firebird |
The Following User Says Thank You to JLMounce For This Useful Post: | ||
#10
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Yes I agree 100% |
#11
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Quote:
Tom V.
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"Engineers do stuff for reasons" Tom Vaught Despite small distractions, there are those who will go Forward, Learning, Sharing Knowledge, Doing what they can to help others move forward. |
#12
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Yes, your are correct it is Tim.
Brain fad Really nice guy, fwiw. .
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'70 TA / 505 cid / same engine but revised ( previous best 10.63 at 127.05 ) Old information here: http://www.hotrod.com/articles/0712p...tiac-trans-am/ Sponsor of the world's fastest Pontiac powered Ford Fairmont (engine) 5.14 at 140 mph (1/8 mile) , true 10.5 tire, stock type suspension https://www.youtube.com/watch?v=qDoJnIP3HgE |
#13
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I dunno... I paid Crower the $10 “cam recommendation fee”, got some guy working from home with his chihuahua barking in the background. Nice enough guy but he did not dig for information or ask any particular questions about my combo. I told him some basic information about it. He asked me which cam I was interested in and when I told him, he just said “Yeah that’ll work”. I don’t hold it against Crower but I’m not impressed much either. Sent from my iPhone using Tapatalk |
#14
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Comp has been the worst company I've dealt with. 4 months of phone calls (got hung up on or put on hold for as much as 5 hours) to 4 months of unanswered e-mails. Another reason I'll never buy a cam or anything else from Comp.
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1971 GTO,72 400, stock bottom end, 670 heads, Lunati BMII cam, headers, iron intake Q-jet, four speed. Best 60 ft 1.806in 2004. Best 1/8th mile e.t. 8.46 with 3.55 open rear 85 Grand Prix, 70 400, casting 62 heads stock rebuild, Turbo 350 trans 78 800 cfm Q-jet modified as per Cliff Ruggles book. 87 F350 6.9 4 speed dually A poor man has poor ways. |
#15
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Last year I ordered a custom grind hft cam from Lunati. I did it over the phone and I have no complaints. It went way better and faster than most places I have to call.
I have tried the chat option a couple times with other businesses (non auto related), with mixed results. They will time-out after a period of inactivity, even if it's because you are waiting on them to respond. |
#16
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Tim is very knowledgeable and a great guy to consult with. Also a "Pontiac Guy". John Partridge is the owner of Bullet cams and purchased the assets and intellectual property of Ultradyne years ago. When we went to Arnie Beswicks induction ceremony into the International Drag Racing Hall of Fame in FL, Joe Lunati was also inducted. He had recently sold the company to Holley Group. During his acceptance speech, he ripped Holley for "ruining his company just months after buying it". The audience was a little stunned. I guess he was right and it's been a downhill slide from there.
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#17
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They're in maximize profits at the expense of everything territory now.
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-Jason 1969 Pontiac Firebird |
#18
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Chat function????????????
Next time try |
#19
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Never any problems from Lunati for me.
I very much like their products and service. Chat sux! Frank
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Poncho Huggen, Gear Snatchen, Posi Piro. |
#20
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FWIW...Tim Goolsby was great to work with.
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1970 GTO (Granada Gold) - 400 / TH400 |
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