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Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product. |
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#41
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Mine was slow but not Ames fault . They were back ordered and I believe a lot of ledgendary are drop shipped to the customer. But I'm sure Ames will let you know. I'm surprised they didn't tell you if this is the case? Doug
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1979 Trans Am 307 RWHP 380RWTQ 13.8@103 1979 400 Block, 1970 Heads, Unknown Cam, Comp Cam Lifters, Edelbrock RPM Intake, Hedman Headers, Holley 750 Carb, WFO Drop Base SOLD 1968 GTO convertable project. 400 auto with air. west coast car . Not started in 15 ..update now running (around block spinning tires all the way. Have a lot of cosmetic work to do winter of 17/18 1969 GTO 400 4 Speed this a complete project. Rebuild will start in spring of 2017. SOLD |
#42
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I am not faulting Ames. Legendary is the issue. Right off the bat, I was told they would be drop shipped, and that they were behind. With that said, 70 days is not timely.
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1976 LeMans B09 Freeway Enforcer, 455/M40 Smokey 1977 Trans Am, 400/M21 Black/Gold Bandit. 44K actual miles 2017 Sierra SLT 1500 Z71 4X4 2019 Canyon SLT Crew 4X4 |
#43
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I'm still waiting for my legendary seat covers for my 69 bird deluxe blue,it's been over 9 weeks. I ordered it thru Ames thinking a bigger company would get it quicker than an individual placing the order. I would though think Ames would have contacted me on the extended back order delay...the seat covers are actually holding up getting the car on the road it's basically done
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69 Trans AM RAIII Auto 69 Firebird 350 HO 4spd Black survivor |
#44
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#45
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The seat kit was shipped when indicated, and was delivered this morning via UPS. According to the the tags that are sewn onto the covers, they were manufactured 6/3/16. Thanks to Ames for lighting a fire under their ass.
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1976 LeMans B09 Freeway Enforcer, 455/M40 Smokey 1977 Trans Am, 400/M21 Black/Gold Bandit. 44K actual miles 2017 Sierra SLT 1500 Z71 4X4 2019 Canyon SLT Crew 4X4 |
#46
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Glad to hear to you finally received the seat kit, Sorry for any inconvenience.
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#47
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I shipped parts for one of the companies I used to work for. A customer called Friday morning and needed a part for a big commercial freezer and wanted it shipped UPS overnight Saturday delivery. The customer had to have it and paid extra for both overnight and Saturday. I shipped the part Friday afternoon. On Monday morning a very angry customer was on the phone wanting to know why I hadn't shipped his part. I told him that I had and it was supposed to be there Saturday. I then called UPS. The part was being shipped from Salem NH to Concord NH (our state capitol) a distance of about 30 miles. UPS told me they didn't ship to Concord NH, the Capitol, on Saturdays because they considered it RURAL.
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#48
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Still waiting for my seat kits, was told they were to be shipped on the 26th of June, no luck, Called Ames following week, they called Legendary told Ames they were in Quality control that day wed and were being shipped out on friday. No such luck, Called Ames following week they said they will be shipped on the 23rd of June. I really don't believe that after the legendary outright lied to Ames on the Quality control phone call... I was told buy ames that their purchaser was going to call legendary maybe to speed it up a little... Haven't heard a word... My car is finished other than the seats and and a few little things I'll buy at GM carlisle Friday... To be honest I don't believe that these things will show up on the 23rd...I have to say I really am disappointed.Kind of sucks the fun out of this whole project....Ron
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69 Trans AM RAIII Auto 69 Firebird 350 HO 4spd Black survivor |
#49
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#50
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When PY sold out to Ames I had mixed feelings since I knew Chris for 20 years and they had contributed a lot to the hobby with repro development but the bottom line is Ames was far better at running a retail operation. I pick up my orders in upstate NY so I generally get them 1-2 days after I order them which is great!
The key to good service is to carry lots of inventory so most orders get out right away, keep that up and keep having well trained experienced staff on the phones and you'll have this customer for life! A top notch website that I would want to use would be great, but I guess I'd miss talking to you guys on the phone :-( Anyhow no one is perfect but you guys run a tight ship, congrats!
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My Break Away Squad 1969 Fbird (Base, 350 & Sprint Cvt’s - 400HO & TA Hardtops) 1969 LeMans (2dr & 4dr Hardtop and a Cvt) 1969 LeMans Safari 2 seat Wagon 1969 GTO (2 Cvt, 2 Hardtops & Judge Hardtop) 1969 Catalina (3 Cvt’s & a 2dr hardtop) 1969 Ventura 2 Seat Wagon 1969 Executive 4dr Sedan 1969 Bonnie Cvt 1969 Bonnie 3 Seat Wagon (2 of them) 1969 Bonnie Brougham (4dr Hardtop & Cvt) 1969 Grand Prix SJ (2 of them) 1969 2+2 2dr Hardtop (Canadian model) |
#51
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Placed order Thursday afternoon, received Tuesday at noon. That's pretty good.
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1968 GTO - 400/400 - Currently being rebuilt - 455/T56 1996 WS6 - LTI M6 - Sold 5/11 1979 Trans Am - 403/Auto - Sold 12/18 |
#52
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Amazon has it on your doorstep before you even knew that you needed it :)
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