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  #1  
Old 04-07-2014, 09:26 AM
stl67 stl67 is offline
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Join Date: Oct 2012
Posts: 77
Default Poor customer service

Called PY to inquire about getting 2 different colors of GM Restoration paint.

First gallon was satin ( matches the 60% black of factory)

Second gallon is different black and gloss-same can same label.

Spoke with a very smug "Mike"

'We get it from the parts place cant control what they put in it'

Began to lecture me on proper ways to apply paint.

Yeah, thanks Mike, I know what I'm doing.

This is the second time I have been talked to like I'm an idiot from PY

First time they had my order screwed up, tried to blame me for their screw up

Love the forum, hate ordering from PY.

Back to Ames for me.

I have restored over 15 cars and am presently working on 4 Pontiacs.

You lost a good customer.

  #2  
Old 04-10-2014, 03:05 PM
mrgto69's Avatar
mrgto69 mrgto69 is offline
Pypes Staff - Tech
 
Join Date: May 2006
Location: Lansdale, Pa.
Posts: 396
Default

Quote:
Originally Posted by stl67 View Post
Called PY to inquire about getting 2 different colors of GM Restoration paint.

First gallon was satin ( matches the 60% black of factory)

Second gallon is different black and gloss-same can same label.

Spoke with a very smug "Mike"

'We get it from the parts place cant control what they put in it'

Began to lecture me on proper ways to apply paint.

Yeah, thanks Mike, I know what I'm doing.

This is the second time I have been talked to like I'm an idiot from PY

First time they had my order screwed up, tried to blame me for their screw up

Love the forum, hate ordering from PY.

Back to Ames for me.

I have restored over 15 cars and am presently working on 4 Pontiacs.

You lost a good customer.
Good Afternoon STL67. I just wanted to touch base with you again on this subject. We were cut off on our initial conversation about the problem with the black paint. I sent you a PM and have not heard from you yet. I am reaching out to you to resolve this issue. Please respond to my PM or give us a call. Thank you.

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