Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product.

          
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Old 02-16-2021, 11:23 PM
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Lemans64 Lemans64 is offline
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Join Date: Nov 2006
Location: Vancouver Island BC Canada
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Default Customer service

I had bought some Sequential LED tai lights for my 64 and after 2 years I had 4 led's go out. Upon contact with Ames I was directed to the supplier, Classic LED. Was advised to send part in. They repaired the assembly and returned it with only costing me the shipping one way.
Was impressed with the quick response from Ames representative, I had asked for an invoice for warranty repair and was sent out right away. Did not need invoice as Classic LED rely's on the Honour system. Fixed if I was original owner. 3 week turn around from Canada and back.

Thanks.

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