Quote:
Originally Posted by Deadhead
To be totally honest, it has been a couple of years since I tried to order on-line from PY b/c whenever I went to try to find full-sized or comparable parts or what have you it was IMPOSSIBLE to use the site to find parts for various reasons. It was literally the clunkiest site I had ever used, and I buy nearly everything I use in life on-line b/c I live in a remote location. I ended up having to call on the phone each time just to determine if you all had what I was looking for. I am never ordering during normal hours, so that deterred me from trying to order after that.
So, any improvement would be beneficial. It griped me most of all b/c I wanted to support PY, but the on-line process was too time consuming to work for me. Not really complaining like it sounds, but hoping that it will encourage a more user friendly site that BRINGS A TON MORE BUSINESS. In the same vein, Pics are crucial for sales. Most of the time, I will not buy if I can not see it. Burned too many times. 75k items or not, undoubtedly it would boost sales. If you put one for every new item as it came in and then a goal for a certain # per month to add from current inventory it would get done eventually and you would only have to maintain in the future once completed. I have done gigantic projects like this. If organized and motivated, they get done and bring benefits.
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Sentiments like yours are well documented. We absolutely get your frustration. We plan to continue to find new fullsize parts and we plan to keep taking pictures. We've also continuously tweaked the online order system. However, the Fullsize parts
parts business is as you put it 'the clunkiest' we've ever seen! Clunky in, clunky out. So it shouldn't surprise anyone that there are only 3 full line, fullsize Pontiac online catalogs in existence. And I will guarantee you there won't be any more. Sure we could take the time to add a picture for every single fullsize product we make. But the cost to do so would far outweigh the additional sales. It's just that simple and that depressing when it comes to fullsize Pontiac parts. There has been almost no new product development in this line over the last 20 years. No bumpers, fenders, hoods, trunk floors, floor boards, dash pads, headlight bezels, grills, parking lights, tail light bezels, tailpanels, trunk lids, rocker moldings, suspension etc. And there NEVER will be. The fullsize product line is a financial loss for PY. The only reason we have it is to allow the real Pontiac enthusiast to have a one stop shop for all their Pontiac needs. Except for a handful of opportunities that we continue to investigate (and have had some success with), the fullsize Pontiac owner will continue to be forced to find most needed items by being a very good detective.
There simply isn't a big enough market to support the investment needed to produce the above strategic items that would in turn energize this product line.
So while I totally understand your frustration in your fullsize Pontiac online shopping experience, I must submit that most of your frustration should be aimed at lack of availability of parts and not the shopping experience itself. PY carries the same parts that Ames and OPG carries and we have a comparable amount of pictures and descriptions of those items.
Sadly for everyone, the success of the other Pontiac lines pays for the lack of success of the Fullsize line. I think its true for all three suppliers. And in business, you traditionally don't carry a loss leader that's 1/3rd of your product line. Yet we do it anyway. So when I see a post like yours, it's pretty darn depressing and a part of me says why bother.
I have talked many times to my competitors and the sentiment is similar. Again I know it's frustrating as a fullsize owner, but take a step back and picture no choices at all.
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