Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product.

          
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Old 04-19-2022, 02:41 PM
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jamesq jamesq is offline
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Join Date: Nov 2020
Location: Minden, LA
Posts: 226
Default Excellent customer service experience!

A big thank you to Ames customer service!

I ordered the headliner for my 63 wagon in March 2021. I received it, checked the color and put it away, as I was not ready to install it yet.

I pulled it back out in March 2022 and noticed it was the correct color, but for the wrong body style.....

I called c/s and they researched and discovered it was their error!

They sent me a call tag for the return and had the correct wagon headliner made and shipped to me, all at their expense.

I appreciate this level of customer service, it is not common any longer!

James Q

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1963 Bonneville Safari - Nocturne Blue, 4-speed
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Old 04-25-2022, 10:21 AM
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AMES-TECH AMES-TECH is offline
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Location: Ames Performance Engineering Spofford,NH
Posts: 364
Default

Quote:
Originally Posted by jamesq View Post
A big thank you to Ames customer service!

I ordered the headliner for my 63 wagon in March 2021. I received it, checked the color and put it away, as I was not ready to install it yet.

I pulled it back out in March 2022 and noticed it was the correct color, but for the wrong body style.....

I called c/s and they researched and discovered it was their error!

They sent me a call tag for the return and had the correct wagon headliner made and shipped to me, all at their expense.

I appreciate this level of customer service, it is not common any longer!

James Q
Hi James, thank you for the great feedback! It's what we strive for, I'm very glad to hear our agents met that expectation and then some. Have a great day!

Kyler @ Ames

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