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Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product. |
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#1
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Ames Service
Jusr received my 4th order from Ames for my 65 GTO. Have to admit it is very refreshing to see actual customer service as opposed to what we get at places in Canada. They work with you and are always friendly. Here you get the feeling the sales people are more concerned with surfing the net and you should be happy they even talk to you. All parts I have received are as advertised and packaged well. Just sent in another order today. Thanks Ames.
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The Following User Says Thank You to blackadder For This Useful Post: | ||
#2
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Kyler @ Ames
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#3
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AMES really does a great job and as mentioned in another comment, the parts that ship, are as advertised. Customer service also deserves a shout out because they actually work with you, listen and try to help. Thumbs up to them.
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#4
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I will preface by saying I love Ames, and their products. I hardly even look elsewhere when part shopping. However, I recently placed an order on Dec 14. I placed another order with a generic parts company at the same time. I got an email from the other company within half an hour saying 'thank you your order has been processed thingy! Later that evening I got another email saying 'your order has been shipped'. In all fairness it said it was supposed to be delivered on dec 17 but I tracking says it has been delayed. On dec 15 Ames said my order was received and as of this morning I have heard nothing about it being shipped etc. I am in no hurry but according to the catalog I am in the 3 day shipping window. That is fine if the order is processed promptly, however this seems to by typical for me when ordering from Ames. It usually takes about a week. Just my thoughts.
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#5
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Thank you, Kyler @ Ames
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#6
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I still have no confirmation other than the original email. No package yet. I will give it a couple of days before I call. I figure with the holiday mail is a bit slow anyhow. Just an FYI the other package that was 'shipped promptly' was supposed to arrive on Sat the 17th. The latest tracking says 'shipping delayed by usps'.
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#7
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Parts showed up today!
Thank You, sorry for the rant!! |
The Following User Says Thank You to TAKerry For This Useful Post: | ||
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