[sparksgto]

I recently (January 2001) struck a deal with Rock and Roll Engineering.

Rock And Roll Engineering http://pontiacpower.com/
Bruce Fulper
E-Mail: [email protected]
12210 Michigan Ave. Suite 9, Grand Terrace, Ca.
92313
(909) 370-0389 or (909) 420-0428
Fax: (909) 370-0550

To make things a little easier for myself I ordered a head kit from Bruce Fulper of Rock and Roll Engineering in California. This deal was a verbal agreement over the phone. To date I have never received any receipts or documentation for a set of ported Edelbrock Pontiac heads, roller cam, hydraulic lifters, 1.6 rockers, springs, and distributor gear I originally ordered. The total agreed cost was in the area of $3500.00. A high figure to say the least, and I was willing to pay for service and speed.

The agreed delivery time was to be three months after I sent a check for the total cost of the project. Unwittingly, I agreed, but only sent an initial check for $3000.00 and assured Bruce Fulper I would sent the rest upon delivery.

Delivery:

I waited four months without a word from Rock and Roll engineering. Of course I started calling and followed up the calls with E-Mail messages expressing my concern about delivery. There were many various excuses about suppliers, manpower, ETC. None of these problems should have been any of my concern. I was never offered a refund, or any other type of compensation for the excessive delay on delivery.

On several occasions I asked for a complete refund because it had now been six months. Eventually I did get Rock and Roll Engineering to send out what I though would be my order. I provided them with a credit card number for the remainder of my bill and shipping. Several times I asked about the completeness of the order and was assured everything was ready to be shipped. The order was to be delivered before the first of July (now four months late), I finally received my order around 6 July 2001.

Shipped Short:

With great zeal I unpacked two Edelbrock boxes only to find the shipment only contained two assembled heads, no cam, no lifters, no rockers, no cam gear, no flow sheets, no cam specs, no spring specs, and most of all no shipper or receipts. I called immediately about the rest of my shipment and finally determined someone had not gotten my credit card number correctly transcribed. The result was for Rock and Roll Engineering to hold the rest of my order "Hostage" ,instead of sending the order on to me. It should be noted Rock and Roll Engineering had been holding $3000.00 of my money for seven months, it doesn't seem far fetched I should get some consideration when the cash is reversed. Why didn't they send my parts on and resolve the credit card problem later, or COD them to me.

Conclusion:

It is now 1 September and I still haven't received the specifications on these heads. When I asked for the flow sheets, I was told there was none taken. I still haven't gotten my GTO back together (tore down for three months), why you might ask.

I had to reorder all of the components not shipped to me by Rock and Roll Engineering.
Ordering parts at this time of year resulted in backordered roller lifters and push rods.
I had to send the heads out to be verified, because I did not get any information about the heads and springs.

The head testing (Burtonsville Performance, Md) included flow bench, spring pressure, and combustion chamber size, ETC. The results were the heads flowed almost up to my expectations, the valve spring pressure was excessive, 175lbs closed and 465lbs open, and coil bind @ .630". This pressure is extremely high for a 6000 RPM 455 with hydraulic roller lifters. I had to pay $75.00 for the flow bench test, $129.00 for new springs + labor $112.00 for a total out of pocket cost for just a set of ported Edelbrock heads of $3,323.35. I am still due a refund from Rock and Roll Engineering for over $600.00.

I contacted Bruce and he replied he was going to charge me a 25% restocking charge on the parts he didn't send me.

In Conclusion this is not the supplier to use for any kind of machine work.

Ken Sparks

[sparksgto]

I recently (January 2001) struck a deal with Rock and Roll Engineering.

Rock And Roll Engineering http://pontiacpower.com/
Bruce Fulper
E-Mail: [email protected]
12210 Michigan Ave. Suite 9, Grand Terrace, Ca.
92313
(909) 370-0389 or (909) 420-0428
Fax: (909) 370-0550

To make things a little easier for myself I ordered a head kit from Bruce Fulper of Rock and Roll Engineering in California. This deal was a verbal agreement over the phone. To date I have never received any receipts or documentation for a set of ported Edelbrock Pontiac heads, roller cam, hydraulic lifters, 1.6 rockers, springs, and distributor gear I originally ordered. The total agreed cost was in the area of $3500.00. A high figure to say the least, and I was willing to pay for service and speed.

The agreed delivery time was to be three months after I sent a check for the total cost of the project. Unwittingly, I agreed, but only sent an initial check for $3000.00 and assured Bruce Fulper I would sent the rest upon delivery.

Delivery:

I waited four months without a word from Rock and Roll engineering. Of course I started calling and followed up the calls with E-Mail messages expressing my concern about delivery. There were many various excuses about suppliers, manpower, ETC. None of these problems should have been any of my concern. I was never offered a refund, or any other type of compensation for the excessive delay on delivery.

On several occasions I asked for a complete refund because it had now been six months. Eventually I did get Rock and Roll Engineering to send out what I though would be my order. I provided them with a credit card number for the remainder of my bill and shipping. Several times I asked about the completeness of the order and was assured everything was ready to be shipped. The order was to be delivered before the first of July (now four months late), I finally received my order around 6 July 2001.

Shipped Short:

With great zeal I unpacked two Edelbrock boxes only to find the shipment only contained two assembled heads, no cam, no lifters, no rockers, no cam gear, no flow sheets, no cam specs, no spring specs, and most of all no shipper or receipts. I called immediately about the rest of my shipment and finally determined someone had not gotten my credit card number correctly transcribed. The result was for Rock and Roll Engineering to hold the rest of my order "Hostage" ,instead of sending the order on to me. It should be noted Rock and Roll Engineering had been holding $3000.00 of my money for seven months, it doesn't seem far fetched I should get some consideration when the cash is reversed. Why didn't they send my parts on and resolve the credit card problem later, or COD them to me.

Conclusion:

It is now 1 September and I still haven't received the specifications on these heads. When I asked for the flow sheets, I was told there was none taken. I still haven't gotten my GTO back together (tore down for three months), why you might ask.

I had to reorder all of the components not shipped to me by Rock and Roll Engineering.
Ordering parts at this time of year resulted in backordered roller lifters and push rods.
I had to send the heads out to be verified, because I did not get any information about the heads and springs.

The head testing (Burtonsville Performance, Md) included flow bench, spring pressure, and combustion chamber size, ETC. The results were the heads flowed almost up to my expectations, the valve spring pressure was excessive, 175lbs closed and 465lbs open, and coil bind @ .630". This pressure is extremely high for a 6000 RPM 455 with hydraulic roller lifters. I had to pay $75.00 for the flow bench test, $129.00 for new springs + labor $112.00 for a total out of pocket cost for just a set of ported Edelbrock heads of $3,323.35. I am still due a refund from Rock and Roll Engineering for over $600.00.

I contacted Bruce and he replied he was going to charge me a 25% restocking charge on the parts he didn't send me.

In Conclusion this is not the supplier to use for any kind of machine work.

Ken Sparks

[dlw6767]

sorry to hear about your problems with them.its enough for me to know im not dealing with them on anything. i orderd a book from them last year,but its history now, ill find someone else to do my motor bussiness with. good luck with your gto.its hard to forget when you get shafted like that!

[Scott Misus]

175 lbs. seat pressure is excessive?

Have you filed a complaint with the CA State Attorney General's office?

By the way, it's August 1st, not September 1st.

[zedo]

.


[This message has been edited by zedo (edited 12-22-2001).]

[69 HO FIREBIRD]

SPARKSGTO THE SAME THING HAPPENED TO US LAST YEAR EXCEPT WE NEVER GOT THE HEADS & HE KEPT THE MONEY. CONTACT ME TO DISCUSS.

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[SSMAN66]

I suggest filing a complaint with the BBB. Check out this link:
http://www.labbb.org/scripts/cgiip.e...ompID=13038913

The Bureau File Experience shows only 1 customer complaint. Everyone who has experienced problems needs to file.

I hope this helps.

[77TA]

how does he stay in business doing this sort of stuff ??

[jim brady]

The Pontiac hobbie is much larger than you think, and if you know Bruce and you look at the people who stick up for him you will see that they are very much alike. It is really to bad because he is extreamly smart and could have a business that would be extreamly sucessful if he just ran it the right way and was not so parrinoid

[This message has been edited by jim brady (edited 10-01-2001).]

[Glenn]

I've been Rock & Roll's shop 3 or 4 times. I had always thought Bruce was knowledgeable and put out a outstanding product. As happens with many good technicians, they have a lot of technical skill, but short on experience on how to run a business. Unfortunately, it sounds like Bruce is using the newest payment to finish another project.
At this point I would not use him. If I did I wouldn't give him cash, but use a credit card only. I would also have a written contract, listing all work to be performed, all parts that are to be used and a definite time when the project was to be completed. Should RRE not perform to the agreed terms, you would have legal standing with your credit card company.

PS. Never use a debit/bank/ATM card, only use a credit card. Using a debit card is like writing a check...there is no recourse.

[lugnutt]

Wow, I just experienced a major case of de ja vu! I just had the same experience with rock and slow engineering. I can not believe the time wasted on getting a set of heads. If I had known the amount of time invested I think I would have went with another company. I feel being in the service field (I am service manager at a repair facility), that he has very poor customer service. I should have know up front when he would not accept a credit card payment that there was something fishy going on, now I know why. I have never had to prepay labor, I could understand sending money for parts but not the whole amount up front.
I received my heads in five months, and got every excuse in the book. I thought I knew them all. I especially like the one, we were racing! Well I am not, thanks to slow delivery time of products.
I still trust the knowledge and workmanship but am very dissatisfied in the delivery time.
I also have not received a receipt for my heads. I called and they said they only send receipts once per month. So I guess I should receive them in about a year or so.

[Robert Williams]

It sounds like bruce is borrowing from PETER-TO-PAY-PAUL, this is a very unfortunate thing happening here. I do my business with the Kauffman brothers, with Jim Butler and Nunzi and i never had a problem with any of them. I guess i won't be calling bruce for anything.

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Robert Williams