[xgoater]

I have bought 3 different items from PG Classic. All 3 times I have had a problem. And all 3 times I've gotten screwed.

The first purchase was a 64-66 console lid. It was a nice piece but had a big smudge in the black trim paint. I contacted them about the problem and they said to send it back and they would exchange it. I promptly sent it back and when they received it, they issued a refund instead of sending me a new lid. Since I won it on auction at much less than their Buy It Now price, I figured I lost $99. I also lost an additional $13 return shipping on that deal.

The second purchase was the 67 woodgrain console kit. It took forever to get it. When I did get it I was very disappointed in the chrome. It had a couple areas of numerous pits and the chrome was wavy. I figured I would get screwed on return shipping so I sold it at my cost. Since I won it on auction at much less than their Buy It Now price, I figured I lost $271.

The third purchase was the 65-66 console kit. This one was a real gem. The tissue paper it was wrapped in was stuck to the paint in three areas. The paint on the left sidebar looked liked it was repainted 2 or 3 times - poorer each time. The chrome was pretty good - no major pits on this one. There were two chips in the paint on the shifter cup. But the nightmare was the center rib section looked like a roller coaster - literally! The center ribs had about 4 waves in them - about 1/8" difference between the high and the low spots. Unbelievable. I contacted them and sent them pictures as well. Someone with a Chinese name told me my demands were "so high" - NOT! This person continued on and said it was "not so bad." They also accused me of wanting to buy their part so I could leave negative feedback - yeah, right! I could go on with the communications, but it makes my blood boil. Since I won it on auction at much less than their Buy It Now price, I figured I lost $204. I also lost an additional $38.50 return shipping on that deal.

I did contact three other buyers of this kit. Their responses varied on the quality. The one guy wanted to buy my kit but when I sent him the pictures of it, he quickly declined and said "that one is really bad." The other guy said he would "never buy another one" from them. The third guy was very happy with his.

So, I think it's a gamble if you want to buy one of these kits. If you're lucky enough to get a good one, then great for you. If you're unlucky enough to get a bad one, which is more than likely, then the best you can hope for is to send it back for a refund and lose all the return shipping. That or keep it and live with a POS Chinese reproduction.

But if you think you can "discuss" a problem with PG Classic - forget it! They have ZERO customer service. I truly have never run into any business transaction as bad as these three combined. Their policy must be the customer is always wrong - and they are always right! And "not so bad" is their quality standard.

So, as they say: BUYER BEWARE OF PG CLASSIC

[Qball]

Wow, thanks for the heads up

[xgoater]

I just happened to look at the feedback comments for PG Classic and noticed they had posted a reply to my original feedback.

Here is the feedback I left and their subsequent reply:

TERRIBLE QUALITY - THEY WOULD NOT EXCHANGE - LOST $39 – ZERO CUSTOMER SERVICE
• Reply by pg-classic (Oct-04-08 20:58):
Quality for show cars, how to service a customer that just wants there way??????


Any response other than an apology would be inappropriate IMO, but their response is somewhere between plain stupid and totally ludicrous. They say “quality for show cars” which I interpret to mean their product is appropriate for a show car.

Attached are pictures of the console kit I received. Pictures 1 & 2 are where the tissue paper was stuck to the paint. Picture 3 shows the poor paint job between the ribs. Picture 4 shows the waves in the ribs. BTW, it looks a lot worse in person than it does here. Follow down the outside rib paying attention to the height of the rib as you go along. That's show quality??!!!! Picture 5 shows the gap between the front plate and housing that I hadn't mentioned earlier. Just another example of their 'show car quality."

I would not put that console kit in a show car. Maybe a driver, but certainly not a show car. And I would not have spent that amount of money for a driver console either.

The quality of their console kits apparently varies depending on unknown factors. But the unabashed arrogance these people exhibit absolutely sends me into orbit. Yes, I want my way – I want a console kit that looks just like the one they have in their listing picture – not one with paint smudges and horrible waves in the ribs. I’m so bad???!!!!!

Look at the pictures – read their rebuttal – judge for yourself.

[mike nixon]

IMO the rib deformity makes that peice junk. That'd drive me nuts.

MIke

[6t7gto]

can't find a link to their page.

david

[xgoater]

David - what page are you looking for?

[Brave222]

Problems like this won't go away until we all start refusing to purchase Chinese ****. As it stands now, they're totally fleecing our country by churning out pure junk made from our own scrap metal and selling it back to us without shame for the abyssmal quality. I say to hell with them. When you go to the store to buy something you need, turn it over and look at where it was made. If it was China, don't buy it. It's that simple. It can be frustrating for sure, as sometimes there are no alternatives on the shelf, but if you're willing to walk out of the store and look elsewhere, progress can be made.

[Peter Serio]

What about the plastic repo that another company had made? I haven't heard anything bad about that one. I know it's "plastic" but once it's bolted to the floor is anybody going be able to actually "weigh" it with their eyes?

[61-63]

I am the fellow referred to above who bought one of the PG Classic console kits and was pleased. The one I got was and is perfect; the ribs are the same depth through out, no paper sticking to anything, no defects in anything that I can see. I also own two core '65/'66 consoles and was about to send one to AIH in Dubuque Iowa for restoration when I saw the PG Classic potmetal kit. A MOPAR guy recommended the PG Classic product to me. He said they normally focus on MOPAR stuff and that their quality was outstanding. I bought and I agree as far as the console I received goes.

I have compared the two real consoles with the repop from PG Classic and it appears to me that the mold their supplier uses was made off of an original. It appears to me on the console pictured above that the person who polished out the casting got carried away and went too far on some of the ribs. They should have chucked that console instead of shipping it.

The main reason I posted is because the last post before me asked about the plastic consoles being put out by ThePartsPlace and perhaps others. There were some at Norwalk and they looked really nice to me. I seriously considered buying one but just didn't want to have a plastic console even though from outside the car no one would ever know what it was made of.

[Scruffy55]

Reckon no chinese for me, regarding anything!

[xgoater]

What I am now finding interesting is that those who have received "good" parts were ones made in China but shipped from the seller in Canada, whereas my three "bad" parts were shipped direct to me from China.

So WTF is PG Classic up to????

But they made sure they wouldn't have to deal with me again - they blocked me from bidding on any of their items. Talk about seller retaliation!!!

[Peter Serio]

Xgoat: Perhaps a rogue employee of the casting company is digging some of the rejects, pre-production "test" shots &/or blems out of a dumpster over in China & selling them to people in the US.?

[performerrpm]

i occassional talk with a guy name gary who does consoles on ebay and noticed he bought one of the pg top kits for 66 too. asked him about it, he said the chrome on his was pretty good but that the console plate was kinda flimsy compared to the originals he has. i bought on of there shift cups though and it looks and fits fine but compared to the original i swapped it with its pretty then torward the bottom

[xgoater]

Pete,

I think it is more intentional than that. I bought all three of my items by competitive auctions at a price much less than the Buy It Now price that PG Classic usually sells their items for. I pay much less than their standard price, so I get shipped the "seconds" or blems or whatever you want to call them. I got what I paid for, so to speak.

The only problem with that is they used the exact same listing language and pictures of the items. They didn't qualify their listing with any caveat about seconds or blems or direct ship from the factory. That being the case, that is constructive fraud. If I could prove it, I would go after them, simply as a matter of principle.

I will forever be perplexed as to why they would not just exchange it for a good one. The direct ship from China and refusal to replace a defective piece are the tipoffs that tell me it was intentional.

Why they would not want to make it right and get positive promotion for their new product line is the final head scratcher.

Terry