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| Pontiac Business Entities Exchange Sources, Compliments and Grievances in regard to Pontiac parts or services rendered by an individual or business. |
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#1
06-03-2011, 10:21 AM
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Auto Instruments
I am posting this message to alert people about the poor customer service at Auto Instruments in Virginia.
http://www.autoinstruments.com/ They advertise a plastic chrome service, and I sent them parts in early April. My credit card was charged, and I was told a 5 to 6 week turn time. E-mails in regard to status were not responded to, and phone calls are no better, as the people who answer the phones do not the status. Then, I was transferred to the shop manager who tells me every week that the parts will be shipped, and they have not....3 times so far. Do not waste your time or money with these people unless you want to be frustrated and pissed off. Last edited by Ccass; 06-03-2011 at 10:39 AM. |
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#2
06-03-2011, 04:52 PM
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AutoInstruments.com
I just saw my442's post and wanted to add that I had the same problem when I sent them a tach to be repaired from my 68 AMX. After 6 months and many phone calls I was finally able to get it back unrepaired and in the same box and packing that I sent it in. This was after I was told numerous times it was nearly done and I would be receiving it shortly.
Others have had better luck but this was my experience.
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68 GTO,3860# Stock Original 400/M-20 Muncie,3.55’s 13.86 @ 100 Old combo: 462 10.75 CR,,SD 330CFM Round Port E's,Old Faithful cam,Jim Hand Continental,3.42's. 1968 Pontiac GTO : 11.114 @ 120.130 MPH New combo: 517 MR-1,10.8 CR,SD 350CFM E's,QFT 950/Northwind,246/252 HR,9.5” 4000 stall,3.42's 636HP/654TQ 1.452 10.603 @ 125.09 http://www.dragtimes.com/Pontiac-GTO...lip-31594.html |
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#3
06-14-2011, 09:09 AM
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Auto Instuments - I had to file a Complaint!
I wanted to post my continued nightmare experience with Auto Instuments in Collinsville, Virginia.
www.autoinstuments.com They have my parts and my money, and they have given me at least 5 excuses on why they are many weeks late on the promised delivery. The owner, Gentry Zentmeyer, also made a bunch of excuses as well. The folks that answer the phone will lie to you, or not respond. Truly a really bad experience, bad enough that I filed a complaint with the Virgina Consumer Affairs office. All I can say is "Caveat Emptor"....let the buyer beware. |
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