 |
|
| Pontiac Business Entities Exchange Sources, Compliments and Grievances in regard to Pontiac parts or services rendered by an individual or business. |
| Closed Thread |
|
|
Thread Tools | Display Modes |
|
#1
08-31-2011, 09:31 AM
|
||||
|
||||
Summit Racing's Scott Esterle
I wanted to give some credit where credit is due. Scott went over and above what was required in a recent camshaft break-in issue. The parts were purchased some time ago and fell well outside Summit's warranty period but Scott stepped up and honoured the quality of the parts by offering a replacement.
The whole case was isolated and have never had problems with Summit brand parts before and feel that having a Pontiac guy that works at Summit provides us with a very high level of customer service. He corrected the problem so I can continue to be a Summit customer and will be doing so for a long time to come. I would also like to publicly thank him for taking the time to resolve this matter for me and doing so in such a timely fashion. Bravo Scott! Brent |
|
#2
09-01-2011, 07:07 AM
|
||||
|
||||
|
Summit/JEGS
I wish I would have spoke with Scott when I attempted to place my order yesterday... The representative I spoke with would not match the lower price on an item I found on another website because it didn't show a shipping price, he said he needed to see it in writing, A verbal was not good enough. I have been a longtime customer of Summit but this prompted me to call JEGS who honored the lower price without question. It's not like I was placing a $25 order, my total for yesterday's purchase was just about $500. Not sure why any corporation would want to lose a 15 year customer over $75 during these difficult economic times? Looks like Summit just lost a customer and JEGS gained one. Thanks.
|
|
#3
09-01-2011, 04:34 PM
|
||||
|
||||
|
Scott is the best!!
__________________
GT37 3625lbs..Fastest bench seat, column shift, all steel,no power adders car at Norwalk 1.35 w/29.5x10.5x15 6.42 @ 109 10.09 @ 133 |
|
#4
09-04-2011, 09:51 AM
|
||||
|
||||
|
1bad69,
Their policy is: Beat-a-Price Guarantee: We're confident our prices are the lowest. We're so confident, we offer the Beat-a-Price guarantee: We’ll beat any advertised price on an in-stock product, with proof of the advertised price, if the part is in stock at the advertised location. Advertised price includes shipping/handling/any other “to the door” costs. Call 1-800-230-3030 and speak with a salesperson to help complete your order. This policy does not apply to typographical errors, products in an online auction, refurbished or used products from a second-hand seller, or a competitor’s price that results from a price match. If the product meets the above criteria, the competitor's price will be beat. Guaranteed! Summit needs shipping to be included as someone like RockAuto sells parts for a little less but rakes you over the coals for shipping. This is kind of like ebay where you get a DVD for $3 but pay $12 for shipping as the whole price has to be factored. Actually, my buddy always brags about getting movies for $3 but fails to mention the total price he paid including the ride. Either way thanks for posting and hope you continue being a Summit customer as the sales rep. was just following their written policy. Cheers |
| Closed Thread |
|
|
The PY Online Forums is the largest online gathering of Pontiac enthusiasts anywhere in the world. Founded in 1991, it was also the first online forum for people to gather and talk about their Pontiacs. Since then, it has become the mecca of Pontiac technical data and knowledge that no other place can surpass.
Linear Mode
