motorcitymusclecar
04-10-2008, 04:36 PM
What a disappointment
I call you (stockton) guys on 11-26-07 and ask if you can make a new 14x6 Pontiac rally JA for a Judge to my surprise you say yes. I get quoted a $125.00 and 4-6 weeks. I call 2 more times to confirm all the information and tell you guys who I am and what kind of cars I work on (the concourse kind). Since I do not trust anybody to take directions over the phone I Send you a sample JA wheel to match and write the notes all over it followed by a letter stating all my concerns and postcard with one of my cars. The biggest concern is the front offset of the wheel center to the rim - it must be correct. You guys told me no problem.
My original wheel shipped to you on 11-29-07 and I waited and waited for a phone call that never came – so I called 2 weeks after I sent the wheel and they were working on them. They also now stated the wheels would be $150.00 each not the quoted$125.00 and since they had my original wheel and I spent time on the whole thing I nervously said ok. On 12-20-07 I got a sales order in the mail and my credit card was charged the full amount. A few weeks went by and I called again near 2-15-08 and I was told the wheels were half done and they were shipping on 2-26-08 and I would have them a few days later. Since I am a business owner and do not have time to follow up I gave it a couple of weeks. The next time I called more excuses and a new ship date. That date came and went. It is now 3-20-08 and this has been paid on my credit card for 3 months and nothing. I called again on 3-26-08 the next promised ship date and they told me I could get the tracking number at the end of the day. I called at the end of the day and he had to find it can call me back. I told him I would not hold my breath. Finally got back to it again on 4-3-08 and called again. More lies and run around. They said they would have the tracking number to me at the end of the day and I would have the wheels tomorrow. I told him I just wanted the tracking number and I would verify it myself. He gave me the number on 4-4-08 and of course it was not a good number active number. I tried the number again on Monday - I almost fell out of my chair the number was good. The wheels arrived on 4-10-08 , four months later.
The centers are used, cut from used wheels – you can see light pitting – it was also to be new, the rim was new and my biggest concern the front offset of the wheel about ¼ inward making this wheel look the same as any other junk Pontiac rally.
You are not even capable of making a JA wheel – the way the center is cut out it takes the support lip out of the wheel and it cannot be pushed forward that far. The only thing good was the welds on the back side and the paint.
The communication flat out sucks, the offset is wrong, waited 4 months, and still do not have a wheel that can be used on the car to call it correct. I guess all the chat board guys were right.
I figured no company could be this bad – but you proved me wrong.
John Kryta:gag:
I call you (stockton) guys on 11-26-07 and ask if you can make a new 14x6 Pontiac rally JA for a Judge to my surprise you say yes. I get quoted a $125.00 and 4-6 weeks. I call 2 more times to confirm all the information and tell you guys who I am and what kind of cars I work on (the concourse kind). Since I do not trust anybody to take directions over the phone I Send you a sample JA wheel to match and write the notes all over it followed by a letter stating all my concerns and postcard with one of my cars. The biggest concern is the front offset of the wheel center to the rim - it must be correct. You guys told me no problem.
My original wheel shipped to you on 11-29-07 and I waited and waited for a phone call that never came – so I called 2 weeks after I sent the wheel and they were working on them. They also now stated the wheels would be $150.00 each not the quoted$125.00 and since they had my original wheel and I spent time on the whole thing I nervously said ok. On 12-20-07 I got a sales order in the mail and my credit card was charged the full amount. A few weeks went by and I called again near 2-15-08 and I was told the wheels were half done and they were shipping on 2-26-08 and I would have them a few days later. Since I am a business owner and do not have time to follow up I gave it a couple of weeks. The next time I called more excuses and a new ship date. That date came and went. It is now 3-20-08 and this has been paid on my credit card for 3 months and nothing. I called again on 3-26-08 the next promised ship date and they told me I could get the tracking number at the end of the day. I called at the end of the day and he had to find it can call me back. I told him I would not hold my breath. Finally got back to it again on 4-3-08 and called again. More lies and run around. They said they would have the tracking number to me at the end of the day and I would have the wheels tomorrow. I told him I just wanted the tracking number and I would verify it myself. He gave me the number on 4-4-08 and of course it was not a good number active number. I tried the number again on Monday - I almost fell out of my chair the number was good. The wheels arrived on 4-10-08 , four months later.
The centers are used, cut from used wheels – you can see light pitting – it was also to be new, the rim was new and my biggest concern the front offset of the wheel about ¼ inward making this wheel look the same as any other junk Pontiac rally.
You are not even capable of making a JA wheel – the way the center is cut out it takes the support lip out of the wheel and it cannot be pushed forward that far. The only thing good was the welds on the back side and the paint.
The communication flat out sucks, the offset is wrong, waited 4 months, and still do not have a wheel that can be used on the car to call it correct. I guess all the chat board guys were right.
I figured no company could be this bad – but you proved me wrong.
John Kryta:gag: