[Bull]

I just placed my first (I think) online order from here. Back in the day, it was a phone call and a paper catalog.

Anyway, the online process is pretty rough. I had to submit my order, but without knowing what the shipping cost was or how changing the various shipping options affected the price. I had selected Paypal as my payment method. I then chatted with Stacey, who explained to me that I would get an e-mail once the order was received by them, and then I could pay and be done. I said "great, let's get this done quickly so the part can ship soon." But, she informed me that the e-mail would probably come around noon (it's about 10:30 now) and the mail pickup would most likely have happened already.

Anyway, this is a weird setup IMO. On all the other sites I order from electronically, which is how I do 99% of my shopping, I can see shipping costs and pay instantly, walk away from the computer and know my order is being processed.

I'm not wanting to gripe, but I do think this could be streamlined for a better customer experience.

BTW, Stacey was very pleasant and a great help.