[dhutton]

Originally Posted by KGTO

1) Called SPC today, there was no significant production setback, a small one, but orders were still going out. Definitely NOT the six week backlog Mark told me. SPC drop ships to the customer for SC&C they do not have record of my shipping info. It doesn't look like they were ordered yet.
2) Called Hellwig and sway bar # 55703 is available and Summit has it in stock I could have it in 3 days. Been over two weeks since Mark said it "shipped" still no tracking number or bar.
3) Called Chassiworks, shocks are on the shelf. Can either order through CW or SC&C.
4) Called Howe, the ball joints are special made for SC&C, I don't have a part number to give them and since they are made for Mark I can't buy them. I would likely have to use another Howe set or use the ones that come with the SPC arms.

Below is the last email from Mark, hasn't returned my last two emails asking for a tracking number. Emailed him this morning and left a message on his phone. I will dispute the charges and get the order refunded. I always want to give the benefit of doubt to someone in this business, I feel I am usually patient and understanding, but this is BS and furthermore, lies. If I am wrong on all of this somehow then SC&C should work on communicating with their customers. If the orders were never placed yet then customer's are providing cash flow for other customers. I've seen this happen before in business.


On Fri, Oct 4, 2019, 1:13 PM Sales scandc <sales@scandc.com> wrote:

Hi Ken,

So sorry for the long lead time, we`re working on it! Your sway bar has shipped, we`ll send tracking. The shocks were on back order for weeks but they just started shipping out back orders on them yesterday. Yours should be going out early next week. SPC parts are 80%, we`re just waiting on them to finish a batch of our lower A arms with the Howe ball joints installed. They had a big computer melt down (nasty virus?) about 2 months ago that shut their manufacturing facility in CO down for almost 6 weeks. They`ve been back up and running at 125% for a few weeks now but they`re still lagging a bit behind on some of the short run specialty parts. We just sent them more Howe ball joints for the lowers, they should have them done next week. Let us know if you would you like us to ship the rest of the SPC parts in the mean time or ship it all together when the LCAs are done?

--
Thanks, Mark Savitske
Savitske Classic & Custom
610-381-6100

Smells like someone is making excuses to cover up a cash flow problem....