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Ames Customer Satisfaction Forum Post a 'current' compliment, suggestion or issue with regard to an Ames service or product. |
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#1
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Online Ordering
I just placed my first (I think) online order from here. Back in the day, it was a phone call and a paper catalog.
Anyway, the online process is pretty rough. I had to submit my order, but without knowing what the shipping cost was or how changing the various shipping options affected the price. I had selected Paypal as my payment method. I then chatted with Stacey, who explained to me that I would get an e-mail once the order was received by them, and then I could pay and be done. I said "great, let's get this done quickly so the part can ship soon." But, she informed me that the e-mail would probably come around noon (it's about 10:30 now) and the mail pickup would most likely have happened already. Anyway, this is a weird setup IMO. On all the other sites I order from electronically, which is how I do 99% of my shopping, I can see shipping costs and pay instantly, walk away from the computer and know my order is being processed. I'm not wanting to gripe, but I do think this could be streamlined for a better customer experience. BTW, Stacey was very pleasant and a great help.
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In the mean time, Thanks for your business!
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--------------------------- Fool Around, Get Hurt, Don't come Crying to me. |
#3
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Thanks for the reply. I hope I didn't sound like a douche. I was just surprised and frustrated by the system. I'll still order from ya. :)
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